Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
When you add products to your Shopping Cart, the 'UK Standard Delivery' option will be added automatically. It is the responsibility of the buyer to amend the shipping option should they require recorded delivery or export. You will always be able to see this charge before submitting your order.
All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. The UK Standard Delivery is option means that delivery may take between three to five working days on average. For export customers if the incorrect delivery service is selected for your location then Knife-Point reserves the right to withhold despatch until the correct amount for shipping charges has been paid.
The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses. Knife-Point will select the most appropriate carrier for your goods.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Knife-Point shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
Cancellation Of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Knife-Point website.
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.
Knife-Point shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
If you need to return a product purchased from Knife-Point then you have 7 working days to do so. We operate a restocking charge of 15% for returned items. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us. The goods should also be returned with their original packaging. If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 3 working days. Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge. Please contact us by emailing firstname.lastname@example.org to arrange return of goods.
Refunds will be repaid / returned to the customer within 24 hours of our confirmation email.
This returns policy does not affect your legal rights.